What are BPO and KPO?

BPO-KPO companies offer specialized services that cater to various non-core business activities. Before, proceed towards our BPO KPO services, Let’s have a glimpse–

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Business process outsourcing (BPO) is a subgroup of outsourcing, that comprises contracting third-party service providers for various business-related operations and responsibilities.
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Knowledge process outsourcing (KPO) is the outsourcing of gist, information-related business activities. KPO comprises contracting out work to individuals that typically have progressive degrees and proficiency in a particular area.

What do we do?

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Graphhene provides business process outsourcing solutions to small, medium and large-scale organizations.
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We are one of the promising names among the BPO-KPO service providers. Our primary services are Voice Services, Back Office Services (Non-voice), Programming/ IT services, and Web-based services.
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We are committed to delivering complete customer satisfaction to our clients. Our vast range of customer care services providing under one roof to our clients where they can find solutions for all their customer support necessities. We hire skilled experts to work on our clients’ projects and provide them extensive training to prepare them for the job ahead.
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We are happy to assist you round the clock with your business requirements according to your time zone
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The basic elements of BPO-KPO services:

  • We have an experienced management team.
  • We have a 100% IP-based network.
  • Our escalation procedure is well-defined
  • Our training programs and workshops are given by skilled trainers.
  • We follow internationally practiced strategies on quality control and quality assurance

Executive Summary

  • Since 2018, Graphhene has vast experience in offering Business process outsourcing services.
  • We provide services to mid-level and large MNCs to both on domestic and international platform.
  • Our operations are based in Noida, a suburb of New Delhi, India.
  • Our center is complying with an advanced facility and spread over an area of 3000 sq. ft.
  • Our redundancy infrastructure is of three levels with advanced technology.
  • We use the CISCO technology platform.
  • Internet connectivity and the electrical power are hitch-less.
  • Quarterly, the company is marking an accelerated growth rate of over 10%.
  • We have a capacity of 50 stations which we ramping up to 100 soon.
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Services we offer

We offer superior customer service solutions. We will customize our services according to your organization’s needs and achieved by the combination of the following:

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Voice Services
  • Customer Service
  • Technical / Sales Support
  • Lead Generation
  • Appointment setting
  • BEC and B2B Support
  • Telemarketing Services
  • Verification calls
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IT Services
  • APP Development
  • PHP Project
  • Custom APP
  • Database management
  • Software Development
  • Data Analysis
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Web Based Services
  • Live Chat
  • Social Media Response
  • Research Solution
  • Email Support
  • Social Media service
  • IVR Solutions
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Back Office
  • Data Entry
  • Catalog Processing
  • Image Processing
  • Data Conversion
  • Product Entry
  • From Processing
  • Digital Marketing

Services in a Nut-shell

We offer superior customer service solutions. We will customize our services according to your organization’s needs and achieved by the combination of the following:

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Contact Center Services

  • IVRS Development
  • Inbound
  • Outbound
  • Tele Marketing
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Digital Markettng

  • Search Engine Optimization
  • Pay Per Click (PPC)
  • Online Reputation Management
  • E-Commerce Solutions
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Special Projects

  • Data Analytics
  • Research Services
  • Inventory Handling
  • Application Development