A service desk is the confluence between all service inquiries sent by users and the company. It facilitates communication between the customer and service desk analyst and is primarily responsible for implementing various business processes. The service desk can be set up strategically in various types called Local Desk, Centralized Desk, Virtual Desk, and Follow the sun Service. Help desk analyst also serves as a way to connect to external systems via API.
A synonym for service desk is help desk. For all intents and purposes, these two terms overlap thematically and both basically describe the way in which IT support analyst of companies can support users with hardware, software, and services.
We provide a quality support to our clients and meet their expectations. Our client support analyst build trust among clients with quality service.
Our customer support analyst deal with customers and their requests to ensure customer satisfaction and improving customer’s perception.
Our skilled information systems analyst support you in continual service improvement and technical understanding perfect for company’s productivity.
How our service desk support services are complimenting our multi-scaled business
In real-time we monitor any violation of any port, log monitoring, URL, File monitoring, application performance and more that solve business challenges in various sectors.
We follow ITIL Standard to helps organizations to provide better support, enable business change, and provide better services in a quality-driven and cost-effective way.
It’s a great advantage to have experts from different technologies under one roof. This powers us with wider range solutions to develop robust applications with timely results.
If a client willing to add a new feature related to the assets and competencies like methodologies, tools, resources, and policies and procedures, our expert team can integrate it.
We provide our functional and technical support for servers, hardware’s, devices and other appliances. We help our customer to configure systems according to business's needs.
We have team of experts that are experienced and certified. They have gained high-quality technical knowledge about the functional know-how of industry to support our clients.
Graphhene provides a top-notch On-Call Support System to their clients. We provide customers with an alternative communication channel to report service inquiries. We have a team of skilled, gracious, and experienced professionals who provide adequate information and satisfactory solution to the callers.
To streamline On-Mail support requests and better serve you, Graphhene utilizes a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is mandatory to submit a ticket. For your reference, our IT service desk analyst provides complete archives and history of all support requests.
On-Chat support is a way for customers to get help through instant messaging platforms. It is a way for customers to have real-time, back-and-forth conversations with support agents. Using live chat software embedded on a company’s website, customers can send their questions to a person who can quickly reply to them in the same small window.
We combine our working experience across the government sectors to accelerate your operational transformation.
We help organizations rethink their strategies and business models for FMCG and Logistics industry to stay ahead of disruption.
Our experts help educational institutions to transform their operations, strategy, technology & culture to student success.